Verizon 5G Home Internet plans FAQs

Where available, 5G Home Internet brings Verizon's wireless 5G network into your home:

• Ultra-fast internet delivered wirelessly to a Verizon Home Internet router in your home.
• No long-term contracts, no data limits or additional router charges.

Important: 5G Home Internet service may not be compatible with some live TV streaming services. You can verify compatibility with your live TV streaming service provider.

Enter your address to find out if one of our Verizon home internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Good to know:

• Wireless home internet service may require a direct line of sight between our cell site and your home. That’s why some addresses on the same block may have coverage while others may not.
• If your area isn't covered by one of our Home Internet services, sign up for updates. We'll let you know if we extend service to your location.

We offer 2 5G Home Internet monthly plans:

5G Home - Wireless home internet, powered by 5G Ultra Wideband. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Internet Gateway router.
• Up to $500 to cover switching from other providers (new customers only).
• 30-Day Money-Back Guarantee.
• 3-year price lock guarantee.^1,2
• 1080p HD video streaming.

5G Home Plus - All the benefits of 5G Home, plus:

• Whole-Home Wi-Fi which includes 1 optional extender. Learn about adding Wi-Fi extenders to improve coverage in your home.³
• 4-year price lock guarantee. ^1,2
• Ultra HD 4K video streaming.
• Learn about our monthly Mobile + Home Discount, to get up to $10/month towards an eligible perk (e.g., Netflix & Max [W/Ads], Disney Bundle, etc.).

Both plans let you add perks for entertainment, shopping and more for as low as $10/month each (plus taxes and fees). Check our 5G Home Internet page for current promotions.

¹Applies if you switch to this plan on or after 4/3/25.
²For new Verizon Home Internet (“VHI”) households who have not subscribed to a VHI service within the last 90 days. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotion, plan perk and any other third-party services.
³Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

The cost of Verizon 5G Home Internet depends on the plan and payment method you choose. Potential savings include:

• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• $10/month discount for using Auto Pay and paper-free billing.^*
• Monthly $15 discount on your home internet plan with Mobile + Home Discount.
• Up to $30/month discount if you qualify for the Verizon Forward Program.

^* When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

When you have a 5G Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney+, Hulu, ESPN+ (With Ads), Netflix & Max [W/Ads], etc.). Browse our perk pages to learn more.

When you have a 5G Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney+, Hulu, ESPN+ (With Ads), Netflix & Max [W/Ads], etc.). Visit our perk pages to learn more.

When you have Verizon for mobile phone and home internet plans, you get a $15/month discount off your home internet service and get priority care. If you have a premium home internet plan* you also get a perk credit (up to $10/month).

See how you can sign up for a Mobile + Home Discount.

*5G Home Plus, LTE Home Plus or Fios Gig plan.

Yes. The Verizon Forward Program is our discounted internet service for eligible customers. Verizon Forward provides an up to $30/month discount for each eligible household.

We guarantee that your monthly 5G Home service price won't change for either:

• 3 years with the 5G Home plan*
• 4 years with the 5G Home Plus plan*

And, since there's no annual contract, you’re in control.

When your guarantee period is over, we’ll give you advance notice of pricing changes, if any.

*For new Verizon Home Internet (“VHI”) households who have not subscribed to a VHI service within the last 90 days. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotions, plan perk and any other third-party services.

If you're not satisfied with 5G Home Internet, you can cancel and receive a service charge refund.*

To be eligible for the refund you must:

• Disconnect within the first 30 days after setup of service.
• Return the Verizon-owned equipment within 30 days from the date of disconnection.
• Learn more with our Verizon Home Internet (Wireless) Terms of Service.

Your 30-Day Money-Back Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.
**If you cancel service, you must return the Verizon-owned equipment or you'll be charged an unreturned equipment fee.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon 5G Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

Good to know:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the 5G Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

Important: You must have 5G Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account is charged back on your final Verizon bill.